Customer Program Management Specialist
hace 2 semanas
Job Title: Customer Program Management Specialist
Job Summary:
Celestica, a leading global electronic manufacturing services company, is seeking a skilled Customer Program Management Specialist to manage customer accounts for the Healthtech segment. The successful candidate will act as the interface between the customer and the company, ensuring timely product deliveries and project/program execution.
Key Responsibilities:
- Manage day-to-day activities of customer accounts to ensure on-time product deliveries and project/program execution.
- Monitor customer account profitability, forecasting, planning, and execution of strategies.
- Participate in pricing/bid preparation and contract term development.
- Manage and monitor customer satisfaction through regular communication and issue resolution.
- Coordinate program tracking meetings with customers and internal account team members.
- Resolve customer issues and complaints.
- Monitor inventory impact of order changes.
- Provide performance reporting and analysis for Operations Reviews and Customer Performance Reviews.
- Collaborate with cost engineering, finance, and SCM staff to analyze costs and price variances.
- Create and coordinate New Product Introduction schedules and project plans.
Requirements:
- 3+ years of experience in Healthtech/Electronic Medical Devices Manufacturing.
- At least 3 years of working experience in a manufacturing environment/industry.
- In-depth knowledge of Project Management methodology and tools.
- Excellent customer contact, negotiation, and problem resolution skills.
- Good presentation, database management, and computer skills.
- Ability to manage multiple projects to a successful end while working under tight deadlines.
- Strong interpersonal skills and ability to effectively communicate with internal and external customers.
- Ability to lead and motivate a diverse group of employees to achieve high production within tight deadlines.
- Excellent cross-team collaboration skills.
- Very good command of written and spoken Spanish and English.
About Celestica:
Celestica is a global leader in design, manufacturing, and supply chain solutions. We partner with leading companies in various industries to deliver solutions for their complex challenges. Our teams span 40+ locations in 13 countries across the Americas, Europe, and Asia. We imagine, develop, and deliver a better future with our customers.
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