Claims Representative
hace 4 semanas
About us
Cigna Corporation is a global health service company.
We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.
Cigna's mission is to help our customers improve their health, well-being and sense of security.
We are an American multinational with a presence around the world such as England, Belgium, India, Malaysia, Spain and more.
Key Responsibilities
As a Provider Claims Representative, your mission will involve critical analysis and processing of claims for medical expenses within the fixed turnaround time.
Key Areas
- Claims processing: Assessing and processing claims for medical expenses while ensuring medical confidentiality.
- Accurate data input to the PC and mainframe applications.
- Analyzing cost management in respect of existing working methods.
Following up on workload
- Monitoring chronology and processing time and taking suitable actions.
Participating efficiently in processing the flow of claims
- Informing the Supervisor about claims lacking clarity and optimizing processes.
- Striving for high-quality claims handling, accurate reimbursements, and fast transactions.
Requirements
Education Level
- Degree or similar by experience (e.g., Foreign languages studies, translation and interpreting, administration, accountancy).
Specific Knowledge
- Advanced level of English and Spanish.
- Good knowledge of any of these languages is a plus: German, Dutch, Greek, French, Italian, Portuguese, or any other European language (intermediate – B2).
Skills
- Decisive: takes the right action on allocated files based on available information.
- Numerical: enjoys working with numbers.
- Accurate: aims to work faultlessly on data input.
- Disciplined: pays attention to procedures and document flows.
- Efficient: balances quality and quantity effectively.
- Team player: able to work collaboratively.
- Computer savvy: quickly learns current office applications.
- Discreet: handles confidential (medical) information with care.
What we offer
- Long Term Contract
- Multicultural Working Environment
- Hybrid Work: Work from home 3 days per week and 2 days from our Madrid office (shuttle bus provided)
- Training: 6 weeks (4 weeks in-office, 2 weeks to be discussed); training schedule from 9:00 to 17:00.
- Flexible Starting Hours: Shifts from 7:00 to 9:30, with options for start times
- Social Benefits: Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, flexible compensation
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