Tricare Beneficiary Service Representative
hace 4 semanas
Job Summary:
Leidos is seeking a highly skilled and motivated Beneficiary Services Representative to join our team in Rota, Spain. As a key member of our team, you will provide critical support to our beneficiaries, ensuring they receive the best possible care and services.
Key Responsibilities:
- Verify benefits eligibility and process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System and Customer Relationship Manager systems.
- Register TRICARE beneficiaries in the MHS Genesis system and perform Primary Care Manager changes in accordance with Military Treatment Facility guidelines.
- Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries via phone and in-person.
- Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes.
- Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and other events.
- Provide basic claims assistance, including claim status information.
- Collect and record Health Information into applicable systems.
- Assess and refer or escalate issues as needed to address beneficiary concerns.
- Collect and report daily activities performed.
- Comply with HIPAA regulations, Leidos, and other training and refresher courses.
- Maintain confidentiality and proper handling of Protected Health Information.
- Provide remote support to Leidos BSRs at other sites.
- Adhere to a business casual dress code.
- Provide shadowing support to new BSRs as needed.
Requirements:
- High school diploma or GED.
- SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee, or US Contractor supporting the DoD.
- US Citizenship.
- Eligibility for and maintenance of ADP IT III/Non Sensitive Position, Tier 1.
- Ability to travel to multiple sites from 25%-75% of the time.
Preferred Qualifications:
- Three years' cumulative experience in U.S. military healthcare delivery systems or civilian managed care medical/administrative environments.
- Experience in medical or clinical environments.
- Experience with MHS Genesis or civilian healthcare computer systems and medical claims processing.
- Customer service experience.
What We Offer:
Leidos offers a competitive salary, paid time off, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on-the-job training, paid parental leave, paid disability leave, and an internal/external referral bonus program.
Apply Today:
Apply today to learn more about this exciting opportunity to join our team and make a difference in the lives of our beneficiaries.
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