Customer Fulfilment Specialist

hace 4 semanas


Madrid, Madrid, España Tangle Teezer A tiempo completo
The Role

As a Customer Fulfilment Executive, you will be the crucial link between Operations, Sales, and Customers. Your main focus will be ensuring seamless order fulfilment, maintaining strong customer relationships, and driving the successful delivery of sales targets.

Key Responsibilities:

  • Work closely with the Operations and Sales teams to ensure orders are fulfilled according to demand and the priorities set by Sales and the Senior Leadership Team.
  • Manage sales orders and drive the successful delivery of the monthly sales target on time and in full, in collaboration with Supply Chain and Logistics Assistants.
  • Serve as the key liaison point for Sales Administrators, Operations, and Production teams, keeping everyone up-to-date on the status of order fulfilment and inventory.
  • Partner with the Sales team to ensure customers are kept informed of any production challenges, out-of-stock items, and recovery dates.
  • Own the Customer Experience Inbox, responding to order or stock-related queries, and liaise with Sales Account Managers when necessary.
  • Attend weekly meetings with Sales, Operations, Supply Chain, and UK 3PL teams to provide updates on open orders.
  • Oversee the Sales Dashboard, keeping it updated with key dates and highlighting any orders at risk.
  • Provide ongoing support to the Supply Chain and Logistics Assistants, including holiday cover, and assist in organising stock rework requirements.
Requirements

We are looking for a highly organised and detail-oriented individual with previous business experience in Operations, Logistics, Supply Chain, Sales, or Customer Service. The ideal candidate will have experience as a Sales Administrator, Supply Chain Administrator, Customer Service Administrator, or a similar role, with a strong understanding of the order fulfilment cycle.

Essential Skills:

  • Strong organisational skills, with the ability to prioritise and delegate tasks within the team as required.
  • A high level of attention to detail and the ability to remain agile in a fast-paced environment.
  • Proficiency in ERP systems, preferably Microsoft Dynamics Navision, and highly proficient in MS Office.
  • An analytical mindset with the ability to provide support, including order vs. forecast vs. stock analysis.
What We Offer

We offer a competitive salary of £32,000- £34,000, a performance-related bonus of 10% based on annual salary, and a range of benefits including flexible working hours, 25 days holiday, and enhanced family policies.


  • Business Analyst

    hace 4 semanas


    Madrid, Madrid, España Engineeringuk A tiempo completo

    About the RoleWe're seeking a skilled Business Analyst to join our Fulfilment & Operations network. As a trusted finance business partner, you'll help fellow Amazonians understand their financial decisions.Key ResponsibilitiesUse your expertise in financial data analysis to create meaningful reports and drive business improvements.Recommend cost reductions...


  • Madrid, Madrid, España Marisa Peer A tiempo completo

    About the RoleAs a key leadership position at Marisa Peer, the Associate Director of Fulfilment will be responsible for ensuring the highest standard of training programs and live events globally. This involves leading a global team of 40 professionals, optimizing fulfilment processes, and driving operational excellence in alignment with the company's...


  • Madrid, Madrid, España CUBE A tiempo completo

    Customer Support SpecialistAre you passionate about delivering exceptional customer experiences in a fast-paced SaaS environment? We are seeking a skilled Customer Support Specialist to join our EMEA Customer Support team.Key Responsibilities:Provide timely and effective resolution to customer inquiries and issuesLog and qualify cases, coordinating with...


  • Madrid, Madrid, España Work International A tiempo completo

    Customer Support SpecialistWork International is seeking a highly skilled Customer Support Specialist to join our team in Chania, Crete. As a Customer Support Specialist, you will be responsible for handling customer issues in a friendly, effective, and professional manner via email, chat, and phone.Key Responsibilities:Provide exceptional customer service...


  • Madrid, Madrid, España Work International A tiempo completo

    Customer Support SpecialistWork International is seeking a highly skilled Customer Support Specialist to join our team in Athens, Greece. As a Customer Support Specialist, you will be responsible for handling customer issues in a friendly, effective, and professional manner via email, chat, and phone.Key Responsibilities:Provide exceptional customer service...


  • Madrid, Madrid, España Remote People A tiempo completo

    Horizons is seeking a Customer Engagement Specialist to join our team at Remote People.About the RoleWe are looking for a highly skilled Customer Engagement Specialist to join our team at Remote People. As a Customer Engagement Specialist, you will be responsible for building and maintaining strong relationships with clients, acting as the first point of...


  • Madrid, Madrid, España Amazon Business EU SARL, Sucursal en España - Q05 A tiempo completo

    About the RoleWe are seeking a Strategic Finance Specialist to join our team at Amazon Business EU SARL, Sucursal en España - Q05. This role is a key opportunity to work in a fast-paced environment and make a significant impact on our business performance and efficiency.Key ResponsibilitiesDevelop and implement financial models to drive business decisions...


  • Madrid, Madrid, España Swift A tiempo completo

    About the RoleThe Customer Success Specialist plays a pivotal role in driving customer value from our products and solutions. This expert consultant supports SWIFT customers as they transition from sales prospects to active users, ensuring seamless adoption and utilization of our offerings.Key ResponsibilitiesCoordinate Care Services delivery as outlined in...


  • Madrid, Madrid, España Invofox A tiempo completo

    Customer Support SpecialistWe're expanding our Customer Relations team at Invofox, the leading document AI for software companies. As a US-based company located in San Francisco (US) and Madrid (Spain), we're actively seeking to grow our team by hiring a Customer Support Specialist for our office at San Francisco (US).This individual will have a critical...


  • Madrid, Madrid, España Work International A tiempo completo

    Job Title: German Customer Support SpecialistJob Description:We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Work International. As a Customer Support Specialist, you will be the primary contact for Lufthansa passengers and will be responsible for answering questions regarding flight reservations,...


  • Madrid, Madrid, España Boston Scientific Gruppe A tiempo completo

    Customer Support SpecialistAt Boston Scientific Gruppe, we're committed to solving the challenges that matter most – united by a deep caring for human life. As a leader in medical science, we're looking for a skilled Customer Support Specialist to join our team.About the RoleWe're seeking a multilingual professional to provide global industry-leading...


  • Madrid, Madrid, España Gympass A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our international team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.Key ResponsibilitiesIdentify and assess customers' needs to ensure...


  • Madrid, Madrid, España Boston Scientific Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team at Boston Scientific Corporation. As a Customer Support Specialist, you will be responsible for providing global industry-leading support to customers via multiple communication pathways.Key ResponsibilitiesProvide support to customers via phone,...


  • Madrid, Madrid, España Zentiva Group A tiempo completo

    Customer Service Specialist Role OverviewAs a Customer Service Specialist at Zentiva Group, you will be responsible for ensuring effective customer service and playing a key role in the company's customer care department. Your primary objective will be to find answers to customer doubts and questions, process orders efficiently, and guarantee timely...


  • Madrid, Madrid, España Johnson Controls, Inc. A tiempo completo

    Job OverviewSensormatic Solutions is a leading provider of retail technology solutions, helping retailers deliver personalized experiences to their customers. We are seeking a highly skilled Customer Engagement Specialist to join our team.Salary: $80,000 - $110,000 per year, depending on experienceAs a Customer Engagement Specialist, you will be responsible...


  • Madrid, Madrid, España Green Eagle Solutions A tiempo completo

    Job Title: Customer Support SpecialistGreen Eagle Solutions is a leading technology company in the renewable energy sector. We are looking for a highly skilled Candidate: Customer Support Specialist to join our team.Description: We are seeking a professional with excellent communication skills to assist our customers with any issues they may have using our...


  • Madrid, Madrid, España Solutions & Decisions A tiempo completo

    We are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. This role is responsible for ensuring the efficient flow of orders and providing logistics customer service support for our global clients.The ideal candidate will have a strong background in supply chain management and excellent communication skills. They...


  • Madrid, Madrid, España American Express A tiempo completo

    Customer-Focused Role at American ExpressWe are seeking a skilled and customer-oriented professional to join our team as a Customer Care Specialist/KYC Compliance Analyst. In this role, you will be responsible for delivering exceptional customer service while ensuring compliance with anti-money laundering regulations.About the Job$60,000 - $80,000 per year,...


  • Madrid, Madrid, España Mpb A tiempo completo

    Customer Experience SpecialistAre you a creative problem solver looking for a fulfilling career in customer experience? We are growing our customer experience department and are seeking a fluent English and German or Italian speaker to support our customers via live chat, email, and phone. As a Customer Experience Specialist, you will be joining a...


  • Madrid, Madrid, España Wibit Consulting & Services A tiempo completo

    Job Title: Customer Support Specialist - German LanguageJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in German.Key Responsibilities:Handle customer inquiries and resolve issues in a...