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Digital Sales Account Manager
hace 2 meses
About SoftwareOne
SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud.
By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology.
The company's 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries.
Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.
About the Role
We are looking for exceptional Digital Sales Account Managers for the South EMEA region.
As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery.
You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts.
Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth.
Key Responsibilities
- Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
- Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.
What We Need to See from You
We are looking for a passionate sales professional with experience in selling technology products and services.
You should have strong verbal communication and negotiation skills, as well as customer onboarding and handling expertise.
Additionally, you should be able to convert business problems into technical solutions and have a continuous learning orientation.
What We Offer
We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation and benefits package.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.
