Service Delivery Director

hace 4 semanas


Marbella, Málaga, España Aratech A tiempo completo

At Aratech, we are seeking a seasoned professional to lead our global service delivery efforts as a Service Delivery Director. This key role will be responsible for managing our international services delivery to top-tier clients, ensuring superior service standards and client satisfaction across digital deployments.

The ideal candidate will have a proven track record of managing international teams and complex customer relationships, with a strong leadership style that motivates and drives team performance. They will also possess excellent communication and interpersonal skills, capable of working collaboratively across different levels of an organization.

Key responsibilities will include leading the service delivery department, setting strategic goals, and ensuring alignment with the company's broader objectives. The successful candidate will also develop and refine service delivery processes to enhance efficiency and effectiveness, while ensuring adherence to local and international regulatory requirements.

Additionally, the Service Delivery Director will be responsible for managing budgets, forecasting resources, and allocating appropriately to ensure project and service delivery success. They will also develop strategies to effectively handle potential disruptions in service delivery, ensuring stability and continuity.

Requirements for the role include a Bachelor's or Master's degree in Business Administration, Information Technology, or a related field, with a minimum of 10 years of experience in service delivery management, preferably in a leadership role within a technology or digital services company.

We offer a dynamic role with opportunities for professional growth in a global setting, a competitive salary and benefits package, opportunities for continuous learning and career advancement, and participation in pioneering projects involving cutting-edge digital transformation technologies.


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