Global Service Delivery Director
hace 4 días
Job Summary
We are seeking a highly skilled and experienced Service Delivery Director to lead our global services delivery to top-tier clients. As a key member of our team, you will be responsible for managing our service delivery department, setting strategic goals, and ensuring alignment with our company's broader objectives.
Key Responsibilities
- Lead the service delivery department and develop strategic goals to enhance efficiency and effectiveness.
- Act as a senior point of contact for key client engagements and ensure high levels of customer satisfaction.
- Oversee a geographically dispersed team of service agents and foster a culture of high performance, continuous improvement, and team cohesion.
- Ensure that all service delivery activities are executed within agreed timelines and standards.
- Monitor performance through KPIs and SLAs and make adjustments as necessary to meet business goals.
Requirements
- Bachelor's or master's degree in Business Administration, Information Technology, or related field.
- Minimum of 10 years of experience in service delivery management, preferably in a leadership role within a technology or digital services company.
- Proven track record of managing international teams and complex customer relationships.
- Strong leadership skills with the ability to motivate and drive team performance.
- Excellent communication and interpersonal skills, capable of working collaboratively across different levels of an organization.
What We Offer
- A dynamic role with opportunities for professional growth in a global setting.
- Competitive salary and benefits package.
- Opportunities for continuous learning and career advancement.
- Participation in pioneering projects involving cutting-edge digital transformation technologies.
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