Service Delivery Director

hace 4 semanas

Marbella, Málaga, España Aratech A tiempo completo
Job Description:

As a key member of the Aratech team, the Service Delivery Director will play a crucial role in managing our global services delivery to top-tier clients, ensuring superior service standards and client satisfaction across international and cross-border digital deployments.

Key Responsibilities:
  • Lead the service delivery department, setting strategic goals and ensuring alignment with the company's broader objectives.
  • Develop and refine service delivery processes to enhance efficiency and effectiveness.
  • Act as a senior point of contact for key client engagements, ensuring high levels of customer satisfaction and managing client relationships at a strategic level.
  • Oversee a geographically dispersed team of service agents, fostering a culture of high performance, continuous improvement, and team cohesion despite cultural and time zone differences.
  • Ensure that all service delivery activities are executed within the agreed timelines and standards. Monitor performance through KPIs and SLAs, making adjustments as necessary to meet business goals.
  • Ensure adherence to local and international regulatory requirements and implement best practices in service management and project execution.
  • Lead initiatives to leverage new technologies and methodologies to enhance service delivery capabilities and client outcomes.
  • Manage budgets, forecast resources, and allocate appropriately to ensure project and service delivery success.
  • Develop strategies to effectively handle potential disruptions in service delivery, ensuring stability and continuity.

Requirements:
  • Bachelor's or master's degree in Business Administration, Information Technology, or related field.
  • Minimum of 10 years of experience in service delivery management, preferably in a leadership role within a technology or digital services company.
  • Proven track record of managing international teams and complex customer relationships.

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