Service Delivery Director
hace 1 semana
Aratech is seeking a highly experienced Service Delivery Director to lead our global services delivery to top-tier clients. As a key member of our leadership team, you will be responsible for managing our service delivery department, setting strategic goals, and ensuring alignment with the company's broader objectives.
Key Responsibilities
- Lead the service delivery department, setting strategic goals and ensuring alignment with the company's broader objectives.
- Develop and refine service delivery processes to enhance efficiency and effectiveness.
- Act as a senior point of contact for key client engagements, ensuring high levels of customer satisfaction and managing client relationships at a strategic level.
- Oversee a geographically dispersed team of service agents, fostering a culture of high performance, continuous improvement, and team cohesion despite cultural and time zone differences.
- Ensure that all service delivery activities are executed within the agreed timelines and standards. Monitor performance through KPIs and SLAs, making adjustments as necessary to meet business goals.
- Ensure adherence to local and international regulatory requirements and implement best practices in service management and project execution.
- Lead initiatives to leverage new technologies and methodologies to enhance service delivery capabilities and client outcomes.
- Manage budgets, forecast resources, and allocate appropriately to ensure project and service delivery success.
- Develop strategies to effectively handle potential disruptions in service delivery, ensuring stability and continuity.
Requirements
- Bachelor's or master's degree in Business Administration, Information Technology, or related field.
- Minimum of 10 years of experience in service delivery management, preferably in a leadership role within a technology or digital services company.
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