Service Delivery Director
hace 3 semanas
Aratech is a leading provider of lifestyle technology solutions, with over 10 years of experience in IT and consulting. Our team of professionals is dedicated to delivering exceptional services to our clients, helping them achieve their digital transformation goals.
Job DescriptionWe are seeking a highly skilled Service Delivery Director to join our team. As a key member of our leadership team, you will be responsible for managing our global service delivery operations, ensuring superior service standards and client satisfaction across international and cross-border digital deployments.
Key Responsibilities- Lead the service delivery department, setting strategic goals and ensuring alignment with the company's broader objectives.
- Develop and refine service delivery processes to enhance efficiency and effectiveness.
- Act as a senior point of contact for key client engagements, ensuring high levels of customer satisfaction and managing client relationships at a strategic level.
- Oversee a geographically dispersed team of service agents, fostering a culture of high performance, continuous improvement, and team cohesion despite cultural and time zone differences.
- Ensure that all service delivery activities are executed within the agreed timelines and standards. Monitor performance through KPIs and SLAs, making adjustments as necessary to meet business goals.
- Ensure adherence to local and international regulatory requirements and implement best practices in service management and project execution.
- Lead initiatives to leverage new technologies and methodologies to enhance service delivery capabilities and client outcomes.
- Manage budgets, forecast resources, and allocate appropriately to ensure project and service delivery success.
- Develop strategies to effectively handle potential disruptions in service delivery, ensuring stability and continuity.
- Bachelor's or master's degree in Business Administration, Information Technology, or related field.
- Minimum of 10 years of experience in service delivery management, preferably in a leadership role within a technology or digital services company.
- Proven track record of managing international teams and complex customer relationships.
- Strong leadership skills with the ability to motivate and drive team performance.
- Excellent communication and interpersonal skills, capable of working collaboratively across different levels of an organization.
- Deep understanding of IT service management frameworks like ITIL.
- Experience in digital signage or related fields is highly advantageous.
- Open to frequent travel to visit our service agents abroad.
- A dynamic role with opportunities for professional growth in a global setting.
- Competitive salary and benefits package.
- Opportunities for continuous learning and career advancement.
- Participation in pioneering projects involving cutting-edge digital transformation technologies.
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