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Dyson Customer Service Representative
hace 1 mes
Customer Service Role at Dyson
We are seeking a skilled Customer Service Agent to join our team at Dyson. As a Customer Service Agent, you will be responsible for handling inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
Key Responsibilities
- Handle inbound calls from customers, providing solutions to their issues and ensuring a high-quality level of consumer service.
- Use leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
- In more extenuating circumstances, agree and arrange a technician visit or to send additional/spare parts directly to the clients.
- Look for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
- Be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson's products and brand values.
Requirements
What skills & experience you'll bring to us?
- Have a fluent level of written & spoken French.
- Have a good level of English to communicate with our international team.
- Be eligible to work in Spain.
- Appreciate excellent customer service – no matter whether it's a call, email, or social media, we want to offer our customers the best possible experience.
- Have good computer skills and experience with MS Office.
- Solution-oriented to provide the correct and best outcome for the customer.
- Well-organised and able to prioritise the workload with the ability to work under pressure.
Benefits
What do we offer?
- Full-time position with a rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Hybrid working model.
- Fully Paid Training that optimally prepares you for your job - 3 weeks duration (office-based).
- 24 days holidays per year on a full-time basis.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
About Us
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
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