Service Support Specialist

hace 9 horas


Murcia, Murcia, España Grupo Orenes A tiempo completo

We are seeking a highly skilled Service Support Specialist to join our team at Grupo Orenes, a leading business group in the leisure and hospitality sector. With over half a century of history, we have established ourselves as one of the major references in leisure and hospitality in Spain.

The successful candidate will be responsible for ensuring that all tables are operational without interruptions by effectively handling all real-time incidents on the gaming floors. As a Service Support Specialist, you will be expected to prepare a completed shift report for the business and submit shift results to Management.

Main Responsibilities:

  • Ensure that all tables are operational without interruptions.
  • Evaluate and adjust staffing levels for each shift to guarantee an optimal player experience.
  • Identify and resolve game irregularities due to dealer mistakes, software issues, or other reasons.
  • Resolve real-time incidents on the gaming floor related to operations, including hardware, software, and network connectivity.
  • Manage player disputes arising from dealer actions or other events affecting game integrity.
  • Monitor critical application functions and infrastructure components via provided monitoring tools; identify, analyze, log, and escalate alerts as necessary.
  • Work with internal systems (JIRA, TTS, WIKI) to record major incident events in TTS and produce post-resolution reports.
  • Address ad-hoc situations during shifts, maintaining productivity while delivering all products.

Qualifications:

  • Strong written and oral communication skills in English are essential.
  • Fluent knowledge of Spanish is considered an asset.
  • Analytical and problem-solving skills with attention to detail.
  • Able to maintain confidentiality and establish cooperative relationships among teams.
  • Effective interpersonal and interdepartmental conflict resolution skills.

Estimated Salary: €35,000 - €45,000 per annum

Job Type: Full-time


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