Epm Oracle Consultant: Client Support Specialist

hace 1 semana


Murcia, Murcia, España Wlg A tiempo completo

The Wise Seeker is a prominent HR technology company excelling in unbiased talent evaluation. With over 15 years of experience analyzing the job market and needs, we identify top talent through our team of experts and AI-powered SaaS platform.

Key Responsibilities
  • Customer Assistance: Provide timely support via voice, chat, and email to address customer inquiries and resolve issues efficiently.
  • Exceptional Service: Ensure every interaction is efficient, friendly, and leaves customers satisfied.
  • Accurate Documentation: Record each customer interaction in the CRM system for accurate tracking and follow-up.
  • Team Collaboration: Engage actively in team initiatives, contribute feedback, and support team solutions to maintain a positive work environment.
Requirements
  • Language Proficiency: Fluent German (C1+) and English (B2+), with excellent verbal and written communication skills.
  • Residency: Must be a Hungarian resident with legal eligibility to work without sponsorship.
  • Customer Support Experience: Prior experience in customer service or technical support, preferably with help desk functions or IT troubleshooting.
  • Technical Knowledge: Competent with external systems, internet, and PC-based applications, including Microsoft Office.
  • Problem-Solving Skills: Strong analytical skills and ability to resolve issues independently.
  • Adaptability: Able to handle process changes and new information with ease.
Benefits
  • Competitive Salary: Based on experience, skills, and performance ($40,000 - $60,000 per year).
  • Stable Employment: Indefinite contract for a long-term, secure position.
  • Work Schedule: Monday to Friday, from 10 AM to 6 PM, providing work-life balance.
  • Positive Culture: Join a friendly, collaborative team with a great workplace atmosphere.
  • Professional Development: Receive guidance, tools, and support to maximize potential and grow within the role.


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