Technical Support Specialist
hace 1 semana
Job Description: We are seeking a skilled Systems Engineer to support our sales organization in all technical matters. The selected candidate will be responsible for pre-sales, sales calls, and post-sales support. Key responsibilities include qualifying sales leads, providing technical expertise on sales calls, and resolving customer technical issues. The ideal candidate will have a strong understanding of networking applications and solutions, as well as experience in LAN/WAN/Internet services administration. Required skills include 5-8 years of experience in technical/pre-sales support, strong knowledge of DNS and NFS, SMTP, HTTP, TCP/IP, and experience with encryption and authentication technologies. Responsibilities:
- Pre-sales: assist in qualifying sales leads from a technical standpoint.
- Sales calls: be the main technical resource on sales calls and answer/educate the customer on issues ranging from features, specifications, and functionality to integration.
- Post-sales: be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate, and resolve customer's technical issues. Provide assistance to identified customers with post-sales training.
Required Skills:
- 5-8 years experience in technical/pre-sales support as a sales or systems engineer
- 5-8 years experience in LAN/WAN/Internet services administration
- Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
- Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
- Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
- Experience with encryption and authentication technologies required
Education:
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