Advanced Technical Support Specialist

hace 1 semana

Murcia, Murcia, España Fortinet A tiempo completo
Job Title: Advanced Support Engineer

Fortinet is expanding its EMEA technical support teams and seeking a passionate Advanced Services Engineer to deliver exceptional technical support to high-profile customers in the region.

We require candidates with strong problem-solving skills, the ability to identify and resolve issues in a timely manner, and excellent communication and customer handling skills.

As a member of the Advanced Services Team, you will build and maintain long-term technical relationships with customers, providing best-in-class technical solutions and working closely with research and development groups, sales teams, and regional support teams in a fast-paced environment.

Key Responsibilities:

  • Advanced troubleshooting on Fortinet products
  • Tracking, maintaining, and prioritizing technical cases, including proper escalation until case closure
  • Initiating and owning customer incidents to drive timely resolutions
  • Managing customer communications and expectations until case closure
  • Building and maintaining long-term technical relationships with customers
  • Participating in customer conference calls or face-to-face meetings to discuss technical issues
  • Reproducing customer environments on lab equipment, recommending potential new solutions
  • Producing reports to summarize service activity and performance
  • Reporting software/hardware-related issues to the R&D department and ensuring follow-up
  • Developing best practices deployment and troubleshooting documentation
  • Creating technical documentation and bulletins to improve the internal and external knowledge base

Skills and Attributes Requirements:

  • Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching
  • Strong troubleshooting and problem-solving skills
  • Effective communication and customer handling skills
  • Experience in security products and technologies (e.g., firewalls, IDS/IPS, DDoS, VPN, web application firewall)
  • Previous experience in a technical support position with the telco and large enterprise space
  • Deep working knowledge of Windows, Linux, or Unix
  • Previous experience with Fortinet products is an advantage

Educational and Experience Requirements:

  • 4-6 years of experience in a technical support role
  • Bachelor's degree in Computer Science, Software Engineering, or a related field, or an equivalent combination of training and experience is desirable
  • Advanced knowledge of English (written and spoken); other languages are an advantage

  • Service Support Specialist

    hace 3 semanas

    Murcia, Murcia, España Evolution A tiempo completo

    Job Title: Service Support SpecialistAt Evolution, we are seeking a highly skilled Service Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our gaming floors.Main Responsibilities:Incident Resolution: Identify and resolve all game irregularities due to dealer mistake,...

  • Service Support Specialist

    hace 3 semanas

    Murcia, Murcia, España Evolution A tiempo completo

    Job Title: Service Support SpecialistAt Evolution, we are seeking a highly skilled Service Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our gaming floors.Main Responsibilities:Incident Resolution: Identify and resolve all game irregularities due to dealer mistake,...

  • Service Support Specialist

    hace 1 semana

    Murcia, Murcia, España Evolution A tiempo completo

    Job Title: Service Support SpecialistAt Evolution, we are seeking a highly skilled Service Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our gaming floors.Main Responsibilities:Table Operations: Ensure that all tables are operational without interruptions, and that...

  • Service Support Specialist

    hace 1 semana

    Murcia, Murcia, España Evolution A tiempo completo

    Job Title: Service Support SpecialistAt Evolution, we are seeking a highly skilled Service Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our gaming floors.Main Responsibilities:Table Operations: Ensure that all tables are operational without interruptions, and that...

  • Linux Desktop Support Specialist

    hace 1 mes

    Murcia, Murcia, España Canonical A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Linux Desktop Support Specialist to join our team at Canonical. As a key member of our support team, you will be responsible for delivering exceptional technical support to our employees and customers.Key ResponsibilitiesProvide technical support and troubleshooting for Linux-based systems and...

  • Linux Desktop Support Specialist

    hace 1 mes

    Murcia, Murcia, España Canonical A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Linux Desktop Support Specialist to join our team at Canonical. As a key member of our support team, you will be responsible for delivering exceptional technical support to our employees and customers.Key ResponsibilitiesProvide technical support and troubleshooting for Linux-based systems and...

  • Sales Support Specialist

    hace 4 semanas

    Murcia, Murcia, España Himoinsa A tiempo completo

    About HIMOINSAHIMOINSA is a company with a strong international presence, committed to delivering exceptional customer service and investing in the growth and development of its employees.Job SummaryWe are seeking a highly skilled Sales Support Engineer to join our team in Spain. As a Sales Support Engineer, you will play a crucial role in defining technical...

  • Sales Support Specialist

    hace 4 semanas

    Murcia, Murcia, España Himoinsa A tiempo completo

    About HIMOINSAHIMOINSA is a company with a strong international presence, committed to delivering exceptional customer service and investing in the growth and development of its employees.Job SummaryWe are seeking a highly skilled Sales Support Engineer to join our team in Spain. As a Sales Support Engineer, you will play a crucial role in defining technical...

  • Service Support Specialist

    hace 4 semanas

    Murcia, Murcia, España Evolution A tiempo completo

    Job Title: Service Support SpecialistAt Evolution, we are seeking a highly skilled Service Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our gaming floors.Main Responsibilities:Incident Resolution: Identify and resolve all real-time incidents on the gaming floor,...

  • Service Support Specialist

    hace 4 semanas

    Murcia, Murcia, España Evolution A tiempo completo

    Job Title: Service Support SpecialistAt Evolution, we are seeking a highly skilled Service Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our gaming floors.Main Responsibilities:Incident Resolution: Identify and resolve all real-time incidents on the gaming floor,...

  • Sales Support Specialist

    hace 3 días

    Murcia, Murcia, España Himoinsa A tiempo completo

    About HIMOINSAHIMOINSA is a company with a strong international presence, committed to delivering exceptional customer service and investing in the development of its employees.Job DescriptionWe are seeking a highly skilled Sales Support Engineer to join our team in Spain. As a Sales Support Engineer, you will play a crucial role in the technical definition...

  • Sales Support Specialist

    hace 3 días

    Murcia, Murcia, España Himoinsa A tiempo completo

    About HIMOINSAHIMOINSA is a company with a strong international presence, committed to delivering exceptional customer service and investing in the development of its employees.Job DescriptionWe are seeking a highly skilled Sales Support Engineer to join our team in Spain. As a Sales Support Engineer, you will play a crucial role in the technical definition...

  • Network Support Specialist

    hace 3 días

    Murcia, Murcia, España Tech Domain A tiempo completo

    Job Title: Network Support TechnicianWe are seeking a skilled Network Support Technician to join our team at Tech Domain. As a key member of our IT team, you will be responsible for providing on-site technical support and assistance to our clients.Key Responsibilities:Provide on-site technical support and assistance to clients, including desktop support,...

  • Network Support Specialist

    hace 3 días

    Murcia, Murcia, España Tech Domain A tiempo completo

    Job Title: Network Support TechnicianWe are seeking a skilled Network Support Technician to join our team at Tech Domain. As a key member of our IT team, you will be responsible for providing on-site technical support and assistance to our clients.Key Responsibilities:Provide on-site technical support and assistance to clients, including desktop support,...

  • Network Support Specialist

    hace 1 hora

    Murcia, Murcia, España Tech Domain A tiempo completo

    Job Title: Network Support TechnicianWe are seeking a skilled Network Support Technician to join our team at Tech Domain. As a key member of our IT team, you will be responsible for providing on-site technical support for our clients.Key Responsibilities:Provide technical support for desktops, laptops, and mobile devicesInstall, configure, and troubleshoot...

  • Service Support Specialist

    hace 3 días

    Murcia, Murcia, España Grupo Orenes A tiempo completo

    Job Title: Service Support SpecialistWe are seeking a highly skilled and detail-oriented Service Support Specialist to join our team at Grupo Orenes. As a key member of our gaming floor operations team, you will be responsible for ensuring the smooth operation of all tables, resolving real-time incidents, and maintaining a high level of customer...

  • Service Support Specialist

    hace 3 días

    Murcia, Murcia, España Grupo Orenes A tiempo completo

    Job Title: Service Support SpecialistWe are seeking a highly skilled and detail-oriented Service Support Specialist to join our team at Grupo Orenes. As a key member of our gaming floor operations team, you will be responsible for ensuring the smooth operation of all tables, resolving real-time incidents, and maintaining a high level of customer...

  • Technical Account Manager

    hace 1 mes

    Murcia, Murcia, España Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for building and maintaining long-term relationships with our strategic customers, providing technical guidance and support to help them achieve their business objectives.Key ResponsibilitiesCustomer...

  • Technical Account Manager

    hace 1 mes

    Murcia, Murcia, España Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for building and maintaining long-term relationships with our strategic customers, providing technical guidance and support to help them achieve their business objectives.Key ResponsibilitiesCustomer...

  • Senior Energy Solutions Specialist

    hace 3 días

    Murcia, Murcia, España Himoinsa A tiempo completo

    Energy Solutions SpecialistHIMOINSA is a company with a strong international presence, committed to delivering exceptional customer service and fostering the growth of its employees. Our company has a rich history, with almost 40 years of experience and a long-standing partnership with Yanmar Group, a leading manufacturer of engines and power generation...