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Service Support Specialist
hace 2 meses
At Evolution, we are seeking a highly skilled Service Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our gaming floors.
Main Responsibilities:- Incident Resolution: Identify and resolve all game irregularities due to dealer mistake, software issues, or any other reason.
- Shift Management: Ensure an appropriate number of staff are present for each shift and prepare a completed shift report for the business.
- Technical Support: Monitor critical application functions and infrastructure components via provided monitoring tools, identifying, analysing, logging, and escalating all alerts as necessary.
- Customer Support: Resolve players' disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.
- Communication: Work with internal systems (JIRA, TTS, WIKI, etc.) and communicate effectively with staff to establish cooperative linkages among the team.
- Excellent Customer Service: Excellent customer service orientation and communication skills.
- Technical Skills: Experience in providing customer support service and excellent English skills both spoken and written.
- Leadership Skills: Strong leadership skills followed by a professional and open-minded personality at all times.
- Problem-Solving Skills: An analytical and proactive approach with keen attention to detail and excellent problem-solving skills.
We are looking for a highly motivated and detail-oriented individual who can work effectively in a fast-paced environment. If you have a passion for delivering exceptional customer service and are looking for a challenging role, please submit your application.
