Customer Support Specialist
hace 3 semanas
At Evolution, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you'll play a crucial role in ensuring the smooth operation of our live casino services.
Main Responsibilities:
- Ensure all tables are operational without interruptions
- Identify and resolve game irregularities due to dealer mistake, software issues, or other reasons
- Monitor critical application functions and infrastructure components via provided monitoring tools
- Work with internal systems (JIRA, TTS, WIKI, etc.)
- Record all events related to major incidents in internal systems and produce post-resolution incident reports
Requirements:
- Excellent customer service orientation and communication skills
- Experience in providing customer support service (recommended)
- Excellent English skills (spoken and written)
- Excellent Spanish skills (spoken and written)
- Good time management skills
- Stress tolerance and attention to details
About Evolution:
We're a world-leading Business-2-Business provider in product innovation and software development for online casinos. With 20,000+ employees across more than 30 locations, we're rapidly expanding to new markets. Our commitment to ALIVE (Always Look for the Next Opportunity, Innovate, Value, and Excellence) drives our entrepreneurial spirit and passion for innovation.
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