Customer Support Specialist with Incident Resolution Expertise

hace 1 mes


Murcia, Murcia, España Evolution A tiempo completo

Company Overview

Evolution is a world-leading Business-to-Business provider in product innovation and software development for online casinos. Thousands of people around the globe enjoy our services every day, and we are now looking for more ambitious talent to join us as we break new ground in one of the fastest-moving industries.

We have 20,000+ employees across over 30 locations, developing, producing, marketing, and licensing fully integrated Live Casino and Slots solutions to gaming operators worldwide. Our broadcasting studios are located in Latvia, Malta, Georgia, Canada, Spain, and the U.S., with rapid expansion to other locations around the world. Since 2015, Evolution has been listed on Nasdaq Nordic.

In line with our key corporate value ALIVE, we are entrepreneurs who innovate for a living and always look for the next opportunity. We aim to be at the forefront, driven by our commitment to DO RIGHT, acting with integrity in everything we do and striving for top-quality delivery. We believe that our advantage lies in working together and celebrating our diverse backgrounds as critical to our business success.

Job Description: Customer Support Specialist

The Service Support Specialist will be responsible for ensuring seamless table operations without interruptions by effectively handling all real-time incidents on the gaming floors. As a Service Support Specialist, you will be expected to prepare a completed shift report for the business and submit shift results to Management.

Main Responsibilities:
1. Ensuring all tables are operational without interruptions.
2. Ensuring an appropriate number of staff are present for each shift.
3. Identifying and resolving game irregularities due to dealer mistakes, software issues, or any other reason.
4. Identifying and resolving real-time incidents on the gaming floor related to hardware, software, and network connectivity.
5. Resolving players' disputes related to dealer actions or events affecting game integrity.
6. Monitoring critical application functions and infrastructure components via provided monitoring tools; identifying, analyzing, logging, and escalating alerts as necessary.

Salary: $65,000 - $85,000 per year (dependent on experience)

Benefits include comprehensive health insurance, retirement plan, and generous paid time off. Join us in our mission to deliver exceptional customer experiences.



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