Service Support Specialist for Gaming Operations
hace 3 días
We're seeking a talented Service Support Specialist to join our dynamic team at Grupo Orenes, a leading business group in the leisure and hospitality sector. With over half a century of history, we've established ourselves as one of the major references in Spain.
About the OpportunityThis is an excellent chance to work in a television studio environment, where you'll be responsible for ensuring smooth gaming operations. As a Service Support Specialist, you'll play a crucial role in maintaining table functionality without interruptions, handling real-time incidents, and resolving game irregularities.
Key Responsibilities- Ensure all tables are operational without interruptions.
- Verify the appropriate staff presence for each shift.
- Identify and resolve game irregularities due to dealer mistakes, software issues, or other reasons.
- Address real-time incidents on the gaming floor related to hardware, software, and network connectivity.
- Resolve player disputes concerning dealer actions or events affecting game integrity.
- Monitor critical application functions and infrastructure components via provided monitoring tools, identifying, analyzing, logging, and escalating alerts as necessary.
You'll work closely with internal systems (JIRA, TTS, WIKI, etc.) and record major incident events in TTS, producing post-resolution reports. Additionally, you'll manage ad-hoc situations and perform other job-related duties.
Requirements- Strong written and oral communication skills in English are essential.
- Fluent knowledge of Spanish is considered an asset.
- Ability to make managerial decisions requiring independent judgment and identify/refer other issues to authorities.
- Strong leadership skills, professional, and open-minded personality.
- Ability to maintain confidentiality, communicate clearly with staff, and establish cooperative linkages among the team.
- Able to resolve interpersonal and interdepartmental issues, possess analytical and proactive approach with keen attention to detail, multi-tasking, and problem-solving skills.
- An approachable, energetic presence thriving in high-pressure environments, excellent presentation skills.
The estimated salary for this position is €35,000 - €45,000 per annum, depending on experience. Our company offers a competitive benefits package, including opportunities for growth and professional development.
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