Gaming Support Professional
hace 4 días
About Grupo Orenes: With over half a century of history, we are one of the major references in leisure and hospitality in Spain. Our growth has been marked by sustainability, transparency, and economic, social, and environmental responsibility.
Job Overview: We are seeking a skilled Service Support Specialist to join our team in Odiseo (Murcia).
Main Responsibilities: The successful candidate will be responsible for ensuring seamless operations on the gaming floors by effectively handling real-time incidents. Key responsibilities include:
- Preparing completed shift reports for management
- Submitting shift results to management
- Ensuring all tables are operational without interruptions
- Managing staff presence during each shift
- Resolving game irregularities due to dealer mistakes or software issues
- Identifying and resolving real-time incidents on the gaming floor
- Monitoring critical application functions and infrastructure components
- Working with internal systems (JIRA, TTS, WIKI, etc.)
- Recording incidents in TTS and producing post-resolution reports
Qualifications: The ideal candidate will possess:
- Strong written and oral communication skills in English
- Fluent knowledge of Spanish (an asset)
- Ability to make managerial decisions and identify referral opportunities
- Strong leadership skills with a professional and open-minded personality
- Ability to maintain strict confidentiality and communicate effectively with staff
- Analytical and proactive approach with attention to detail
- Excellent problem-solving and multi-tasking skills
- A keen skill for communicating clearly and establishing cooperative linkages among the team
Earnings: This role comes with an estimated salary of €40,000 - €60,000 per annum, based on industry standards and location.
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