Technical Support Specialist
hace 12 horas
Company Overview
Evolution is a world-leading Business-2-Business provider in product innovation and software development for online casinos. Our company delivers fully integrated Live Casino and Slots solutions to gaming operators globally.
We operate broadcasting studios in multiple locations, including Latvia, Malta, Georgia, Canada, Spain, and the U.S., and are rapidly expanding our presence worldwide.
Our mission is to innovate for a living, always looking for the next opportunity and aiming to be at the forefront of our industry. We value integrity, reliability, and teamwork, which enables us to deliver top-quality services to our clients.
About Evolution
We offer a fast-paced and dynamic work environment in a sunny setting. Our team is comprised of entrepreneurs who are passionate about delivering exceptional results and making a lasting impact in the gaming industry.
Job Description
We are seeking a skilled Technical Support Specialist to join our team in Murcia, Spain. As a key member of our operations team, you will be responsible for ensuring that all tables are operational without interruptions by effectively handling real-time incidents on the gaming floors.
Your primary objective will be to prepare a completed shift report for the business and submit shift results to management. You will also be expected to identify and resolve game irregularities due to dealer mistakes, software issues, or other reasons.
Main Responsibilities:
- Evaluate and troubleshoot technical issues affecting gaming operations
- Identify and resolve real-time incidents on the gaming floor
- Analyze and escalate priority issues to relevant teams
- Collaborate with internal teams to resolve technical issues
- Maintain accurate records of incidents and resolutions
Required Skills and Qualifications
To succeed in this role, you will need excellent customer service orientation and communication skills. Experience in providing customer support is highly desirable, as is proficiency in English and Spanish languages.
You should possess strong analytical and problem-solving skills, with the ability to work independently and make decisions quickly. A keen attention to detail, stress tolerance, and good time management skills are also essential.
Salary and Benefits
The estimated annual salary for this position is €35,000 - €50,000, depending on experience and qualifications. Additional benefits include access to training programs, flexible working arrangements, and opportunities for career growth and professional development.
Others
We offer a unique opportunity to work in a multicultural environment and contribute to the success of a leading gaming company. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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