Service Support Team Lead
hace 1 mes
**About the Job:**
We are looking for a skilled Service Support Specialist to join our team at Odiseo, Murcia. As a Service Support Specialist, you will be responsible for ensuring the smooth operation of our gaming floor by effectively handling real-time incidents and ensuring that all tables are operational without interruptions.
The ideal candidate will have strong leadership skills, excellent communication skills, and the ability to work well under pressure.
Main Responsibilities:
- Ensuring that all tables are operational without interruptions.
- Identifying and resolving all game irregularities due to dealer mistakes, software issues, or any other reason.
- Monitoring critical application functions and infrastructure components via the provided monitoring tools.
Qualifications:
- Strong written and oral communication skills in English.
- Fluent knowledge of Spanish is an asset.
- An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities.
Benefits:
- A competitive salary of €42,000 per year.
- A dynamic and international work environment.
- The opportunity to work with a leading business group in the leisure and hospitality sector.
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