Hospitality Team Lead
hace 24 horas
**Company Overview**
We are a global leader in the hospitality industry, and we're looking for talented individuals to join our team. At Accor Hotels, we welcome people from all walks of life and provide opportunities for growth and development.
**Job Description**
The ideal candidate will have a minimum of 2 years' experience as a Receptionist Supervisor in a 4 or 5-star hotel, preferably part of an international hotel chain. This role requires excellent communication skills, both written and verbal, with a strong command of English. Proficiency in additional languages is also desirable.
**Responsibilities and Essential Functions**
This position involves supervising a team, ensuring a smooth operational process, and training new staff members. You will be responsible for handling guest feedback, resolving issues efficiently, and communicating effectively with colleagues.
Some key duties include:
- Extending warm welcomes to guests, checking them in and out using our IT system
- Responding to phone calls, taking bookings, and collaborating with other departments to meet guest needs
- Cash register management, daily closing, invoice control, and credit handling
- Ensuring compliance with service, quality, and hygiene standards
**Requirements**
To succeed in this role, you should have:
- A degree in Hospitality or Tourism
- Strong leadership skills, with a sense of initiative and teamwork
- Fully committed to delivering exceptional customer service
- An ability to work effectively under pressure
**Benefits and Opportunities**
We offer a competitive salary range of $65,000-$85,000 per annum, depending on your level of experience and qualifications. As a valued member of our team, you can expect:
- A supportive working environment
- Ongoing training and development opportunities
- A comprehensive benefits package, including health insurance and paid time off
Join us at Accor Hotels and discover a career that's full of purpose and possibilities.
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