Italian Customer Support Specialist
hace 1 mes
As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers, answering questions regarding flight reservations, cancellations, and online check-in via phone. You will work remotely from the Czech Republic, with the client contributing to your internet connection and providing financial support for travel to the office for training and meetings.
Key Responsibilities- Provide customer support via phone in Italian and English
- Answer questions regarding flight reservations, cancellations, and online check-in
- Work collaboratively with colleagues from different nationalities
- Participate in monthly training and refreshers
- Fluent Italian language skills
- Intermediate English language skills
- Great communication, multitasking, and problem-solving skills
- Prior customer service experience is a plus
- A remote position based in the Czech Republic
- A professional and multicultural working environment
- Modern induction training and career path
- Opportunity to grow within the organization
- A contract focused on a long-term relationship
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