Italian First Line Support Specialist

hace 4 semanas


Madrid, Madrid, España Bright Horizons A tiempo completo

Job Summary

Are you passionate about technology and customer service? Do you enjoy helping people resolve technical issues and providing excellent support? We are seeking a highly motivated and dedicated Italian Language Support Engineer to join our team at ASK4.

About the Role

As a First Line Support Specialist, you will be the first point of contact for our customers, providing technical support and assistance via phone, email, and chat. You will work closely with a talented team of engineers to diagnose and resolve technical issues, ensuring a seamless and efficient experience for our customers.

Key Responsibilities

- Provide technical support and assistance to customers via phone, email, and chat
- Diagnose and resolve technical issues with confidence
- Work closely with the second line team to escalate complex issues
- Maintain accurate records of customer interactions

Requirements

- Fluency in both Italian and English
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills and attention to detail

What We Offer

- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment

How to Apply

If you are a motivated and dedicated individual with a passion for technology and customer service, please submit your application. We look forward to hearing from you



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