Italian Administrative Support Specialist

hace 3 semanas


Madrid, Madrid, España Teleperformance A tiempo completo

Teleperformance Spain, a leading provider of customer experience solutions, is seeking a highly skilled Administrative Support Specialist to join their team in Barcelona.

The ideal candidate will have native-level Italian language skills and a strong background in administrative studies. They will be responsible for tracking shipments, ensuring timely deliveries, and maintaining CRM databases.

Key responsibilities include:

  • Tracking shipments using logistic company / couriers online tracking tools
  • Keeping customer / sales rep updated with delivery date, including changes
  • Ensuring that deliveries are complete and in time for planned installation dates
  • Working with local country preferred 3rd party provider to gain a quotation based on a specific customer order and synchronize shipment and transfer from Agilent
  • Working with local country sales team to submit relevant 3PP requests in the proscribed tool and format and follow up to reduce customer quotation delays
  • CRM Database maintenance & support

Requirements include:

  • Administrative studies will be a plus
  • Native level of Italian
  • B2 level of English or higher
  • Experienced user in SAP / SAP CRM
  • Quick to learn new processes and tools
  • Good verbal and written communication skills in appropriate language
  • Motivation & personality for seeking customer satisfaction and resolution
  • Ability to take initiative, prioritize, and manage time effectively

Benefits include:

  • A full-time position with working hours from Monday to Friday
  • Considerable investment in employees and their career development
  • Working environment that is modern and bright with a dynamic and multicultural atmosphere

Teleperformance Spain is a certified Great Place to Work, AENOR, and Top Employer, with a strong commitment to employee satisfaction and career development.



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