Solar Energy Customer Manager
hace 4 horas
About Your Role: Solar Energy Customer Manager (ES)
We are seeking a skilled Digital Customer Service Representative to join our team in Spain. As a Solar Energy Customer Manager, you will play a key role in ensuring the success of our customers by providing exceptional support and service.
Your main responsibilities will include responding to customer inquiries, pursuing administrative tasks for our clients, and interacting with city halls and municipalities. You will also be responsible for keeping track of multiple conversations and tasks, and working closely with our operations team to ensure seamless execution.
The ideal candidate will have 2-5 years of experience in customer service, preferably online, with tools such as Zendesk or Hubspot. Experience dealing with public institutions, particularly municipalities and other local entities, is also highly valued. Excellent communication skills, including listening and explanatory abilities, are essential for this role.
A basic knowledge of English is required to coordinate with other Otovo teams internationally. Organization and structuring abilities, as well as the ability to enjoy working in teams, are also highly valued. An administrative background is preferred, but not required. Knowledge of solar energy or electricity is a plus but not required.
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