Customer Service Manager for Solar Energy
hace 2 semanas
About OtovoOtovo is the market leader in solar panel installations in consumers' homes across Europe. Based in Oslo, Norway, our mission is to revolutionize energy consumption by providing a cleaner, cheaper, and better solution: photovoltaic solar panels. Learn more about us here.Otovo has developed a unique marketplace and proprietary tools that enable customers to quickly obtain a turnkey budget for solar installations in their homes. Our platform brings together hundreds of installers who bid and price their services for such projects, making solar energy more affordable and simple for everyone.By joining our Spanish team in the early stages of the company, you will have numerous opportunities to learn and grow with us. Having achieved success and profitability in Norway, we are now aiming to replicate this in sunny Spain.Come and be part of the solar revolution as our Customer Service Manager for Solar Energy.
About Your Role:This role involves working closely with our project and sales teams to address customer requests and questions. You will pursue administrative documentation for installations, interact with city halls and municipalities on the phone, and maintain accurate records of all interactions. The work is fast-paced, requiring strong communication and organizational skills to keep track of multiple conversations and tasks moving forward with our operations team.
Main Responsibilities:- Answer customer requests and questions promptly
- Pursue administrative documentation for installations
- Interact with city halls and municipalities on the phone
To succeed in this role, you will need:
- 2-5 years of customer service experience, preferably online with tools like Zendesk or Hubspot
- Experience dealing with public institutions, particularly municipalities and local entities
- Excellent communication and listening skills
- Basic knowledge of English to coordinate with international teams
- Organization and structuring abilities to manage multiple tasks
In addition to competitive compensation, we offer:
- A dynamic and supportive work environment
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