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Client Solutions Manager
hace 2 meses
Main Responsibilities:
- Lead the implementation of Issuing Solutions projects, ensuring adherence to scope, timelines, and budgetary constraints while complying with Global Blue Professional Services processes.
- Collaborate with both internal and external project managers and stakeholders to facilitate the seamless deployment of TFS services.
- Assist in defining, executing, and overseeing an effective Partner Integration project implementation methodology.
- Provide technical and process consultancy to the Commercial Organization and Partner Manager team.
- Guarantee that the Issuing Solutions are properly integrated into the permanent Global Blue organization, particularly within I&O.
- Engage in related Field Services activities as part of project tasks, including availability for On Call Duty Service as per team schedule (outside regular business hours and weekends).
Key Performance Indicators:
- Coverage of integrations
- Percentage of projects completed on schedule
- Percentage of projects delivered within budget
- Adherence to the Partner Integration Project Management Process
Collaboration and Interaction:
- Direct supervisor
- All members of the Partner Integration team
- Product TFS team
- Commercial Managers
- Technology department
Qualifications and Education:
- Bachelor's degree
- Minimum of 2 years of experience managing multinational projects with external stakeholders
- Background in IT
- Experience working with virtual and distributed teams
- Fluency in English is essential.
Required Skills and Knowledge:
- Self-driven and motivated individual
- Strong understanding of point-of-sale technology and transactional systems
- Familiarity with EFT payment standards, ISO 8583, PCI, EMV in the retail or credit card sector is preferred.
- Ability to analyze situations quickly and implement appropriate measures
- Capable of managing challenging situations with both structure and flexibility
- Dedication and commitment to work
- Persistence in achieving objectives
- Effective communication with external partners in a structured manner
- Proficient knowledge of project management processes and tools
- Exceptional communication and teamwork skills, with the ability to convey ideas clearly and concisely
- Strong organizational, decision-making, and problem-solving abilities
What We Offer:
- Opportunity to work in a rapidly growing international technology firm
- Career development and growth potential
- Diverse multicultural environment
- Inspiring colleagues from various countries
- Competitive salary package with benefits
- Participation in the company's Agile Working Model (AWM) according to country policy, including options for remote work and other facilities.
