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Multilingual Customer Service Representative
hace 1 mes
About Us
Cpm International is a global company with a presence in over 30 countries. We offer multilingual support tailored to the needs of diverse markets, focusing on customer service, sales, and technical solutions for clients worldwide. Our inclusive workplace fosters diversity and empowers individuals to bring their unique perspectives to work.
Our Client
New Balance believes everyone is born to move, offering innovative products combining function, fashion, performance, and style. As an international team member, you'll play a crucial role in supporting the company's values by delivering exceptional customer service to customers worldwide.
Key Responsibilities
You will work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner. This includes putting yourself in customers' shoes, analyzing their problems, and offering individual solutions. You will also provide an omnichannel service via telephone, email, chat, and social media, developing a sound understanding of New Balance products and services.
Requirements
- A fluent level of English with exceptional grammar and spelling skills
- A genuine passion for delivering outstanding customer service
- The ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
Benefits
- A salary of €18,000.00 gross per year
- Incentives for top performance
- Holidays: 24 calendar days per year, plus paid bank holidays and one extra day in lieu
- Hybrid working arrangement: four days per month at the office for training purposes
- Ongoing training and development opportunities
- An Employee Assistance Program for guidance and support
- Exclusive perks and rewards as a valued member of our organization
We're Looking for You
If you have a strong commitment to customer service and are passionate about delivering exceptional results, we encourage you to apply. Share your CV highlighting your achievements and responsibilities, and let us know why you'd be the perfect fit for this role.
