Multilingual Customer Service Representative

hace 6 días


Barcelona, Barcelona, España Ttec A tiempo completo

About TTEC
TTEC's mission is simple: making customers happy. We've been helping companies achieve this goal since 1982 by combining humanity and technology to deliver exceptional customer experiences. As a leading provider of customer experience solutions, we partner with iconic brands to provide personalized support through various channels.

Job Description
We're seeking a Multilingual Customer Service Representative to join our team in Bulgaria. As a remote worker, you'll play a crucial role in delivering amazing customer experiences while working with our award-winning culture. In this position, you'll have the opportunity to grow your career in a dynamic and family-friendly atmosphere.

Your Responsibilities
You'll work to resolve customer issues via chat services, including text, email, social media, direct messaging, and other nonverbal platforms. Your main goals will be to answer incoming written communications from customers, connect and resolve issues using written communication only, and stay up-to-date with the latest technology.

Requirements
To succeed in this role, you'll need 1 year or more of related customer service experience in retail, banking, contact center, customer electronics, or similar fields. You should also possess effective written communication skills in French-English, including grammar and spelling. Additionally, you'll act as One in a team setting, desire to help solve issues, come up with solutions, and keep organized in your work.

What You Can Expect
In this role, you'll receive leadership support for your career development, work in an inclusive culture that encourages giving back, and be part of a global team guided by company values and experiential training. You'll also have access to thousands of free training and development courses. A competitive compensation package, performance bonus opportunities, and standard benefits are included.

Estimated Salary
The estimated salary for this position is $40,000 - $60,000 per year, depending on location and experience.



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