Export Finished Products Operation Manager
hace 3 días
Key Responsibilities
- Lead and develop a high-performing team to achieve operational excellence and customer satisfaction.
- Drive operations and performance by engaging employees towards the achievement of business objectives.
Key Performance Indicators
- Manage and develop team:
- Create an environment that encourages empowerment, collaboration, and autonomy for direct team and among teams.
- Guide the team to set objectives aligned with business goals.
- Ensure the team has the necessary resources to complete its activities.
- Manage priorities and guide the team to balance workload according to defined priorities.
- Develop and support direct reports' career plans and learning opportunities.
- Provide regular and timely feedback to direct reports.
- Manage staffing movements considering employee expectations, team needs, and business requirements.
- Apply company policies and procedures in managing direct reports.
- Facilitate change at team level.
- Drive operations and performance:
- Help team members understand the broader vision and guide the team towards results achievement.
- Ensure operations are conducted properly, according to processes, standards, and customer requirements.
- Organize and optimize means and solutions necessary to meet objectives.
- Evaluate operations performance against service level agreements and ensure corrective action plans are in place.
- Coordinate actions with partners/customers to optimize performance level.
- Identify upcoming critical situations to anticipate actions.
- Continuously seek to improve performance of operations, customer, and employee satisfaction.
Requirements
- At least 5 years of experience in Export Operation, Customer Service, or Logistics & Supply Chain operation and Customs regulations background is preferred.
- Direct experience in team management.
- Strong leadership, empowering people and teams.
- Fluent in English (Autonomy/Efficient).
- Strategic thinking, Logical & Analytical thinking, Problem-solving, and innovative skills.
- Able to work under high pressure and challenging situations.
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