Strategic Identity Operations Coordinator
hace 1 mes
**About Us**
SailPoint Technologies Holdings, Inc. is a leading provider of identity security solutions, empowering the largest and most complex organizations to put identity at the center of security and IT.
**Role Overview**
We are seeking an experienced Strategic Identity Operations Coordinator to join our team. This role will be responsible for coordinating resources for early customer support, workshops, and rule diagnostics, ensuring seamless onboarding and ongoing engagement with customers.
**Key Responsibilities**
- Coordinate technical customer onboarding and SaaS engagement, leveraging project management tools like Smartsheet to update and organize information.
- Maintain customer engagement, scheduling sessions and follow-ups, and confirming kickoff dates to ensure project readiness.
- Exercise discretion in discussions and involvement of relevant parties, maintaining consistent updates of program status and timelines across multiple stakeholders.
- Work with Customer, partner, and Internal Teams to address customer concerns, including areas for escalation.
**Requirements**
To be successful in this role, you will need:
- 5+ years of professional work experience, with a focus on customer or partner-facing roles.
- Excellent organizational and communication skills.
- Experience in coordinating resources - internal, partner, and customer.
- A strong ability to influence project/program health, proactively identifying and escalating issues.
- Able to coordinate events, webinars, and ensure proper customer setup.
**Estimated Salary: $80,000 - $110,000 per year**, depending on location and experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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