Identity Security Coordinator

hace 1 día


Madrid, Madrid, España Sailpoint Technologies Holdings, Inc. A tiempo completo

Seeking a skilled professional to join our team as an Identity Security Coordinator. This role plays a critical part in ensuring the proper setup and management of customers, with a focus on coordinating resources for early customer support, workshops, and rule diagnostics.

About the Role:

  • Coordinate resources for technical customer onboarding and ongoing SaaS engagement
  • Maintain customer engagement and act as primary resource for scheduling customer sessions, follow-up
  • Manage project and customers using Smartsheet or other project management tools, updating and organizing information
  • Confirm kickoff dates and ensure project readiness
  • Initiate staffing requests, submit tickets, and coordinate additional resources as appropriate
  • Exercise discretion in discussions and involvement of relevant parties
  • Maintain consistent updates of program status and timelines across multiple internal and partner stakeholders
  • Work with Customer, partner, and Internal Teams to address customer concerns, including areas for escalation

Requirements:

  • 5+ years of professional work experience, with a focus on customer or partner-facing roles
  • Excellent organizational and communication skills
  • Experience in coordinating resources - internal, partner, and customer
  • Strong ability to influence project/program health, and proactively identify and appropriately escalate or address issues
  • Ability to coordinate events, webinars, and ensure proper customer setup
  • Strong operational focus with project management capabilities
  • Experience with complex technical projects and understanding of related business objectives
  • Experience working with various teams, maintaining discretion and effective communication
  • Experience in SaaS & Information Security a plus, especially in Vendor or Partner roles
  • Fluency in English is essential, French also required
  • Certifications: Project Management Professional (PMP) a plus, or Certified Associate in Project Management (CAPM)
  • Education: Bachelor's degree or equivalent work experience
  • Travel: Up to 5%

The estimated salary for this role is $80,000 - $110,000 per year, based on industry standards and the location of the company.

About Us:

SailPoint Technologies Holdings, Inc. is a leading provider of identity security for the modern enterprise. Our solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today's most pressing threats.

We offer:

  • A competitive salary range of $80,000 - $110,000 per year
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a talented team of professionals


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