Turkish Speaking Customer Support Specialist in Lisbon
hace 5 días
We are seeking a highly skilled Turkish-speaking customer support specialist to join our team at Wibit Consulting & Services in Lisbon, Portugal. This is a full-time position with a competitive base salary of €35,000 per year.
About the RoleIn this role, you will provide exceptional support to small and medium-sized businesses using various channels, including chat, email, and telephone. Your primary responsibilities will include:
- Providing pre and post-sales support for all self-service products;
- Improving the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them to use its tools and features;
- Identifying trends and solving problems facing multiple SMB clients;
You will work collaboratively as part of a dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere. Guidance and tools will be provided to help you reach your full potential.
RequirementsTo succeed in this role, you must possess:
- Native or fluent Turkish language skills, both oral and written;
- Fluent English language skills (at least B2 level);
- Minimum 6 months experience in customer service roles;
- Knowledge of the advertisement industry, which will be considered an advantage;
- Eligibility to work in the EU or possession of Portuguese residency status;
- Computer literacy with sound knowledge of the Microsoft Office package;
- Excellent communication skills;
- A resourceful personality that can adapt and remain calm in all situations;
- The ability to work independently while being a team player;
- The ability to work rotating shifts.
We offer a range of benefits to support your well-being and career growth, including:
- 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours;
- Remote work model after the nesting period on-site in Lisbon (about 2 months) based on performance;
- Affordable accommodation provided by the employer;
- Sponsored yearly flight back home;
- Cafeteria on-site;
- Training paid about 50%.
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