Turkish Speaking Customer Support Specialist in Lisbon

hace 5 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

We are seeking a highly skilled Turkish-speaking customer support specialist to join our team at Wibit Consulting & Services in Lisbon, Portugal. This is a full-time position with a competitive base salary of €35,000 per year.

About the Role

In this role, you will provide exceptional support to small and medium-sized businesses using various channels, including chat, email, and telephone. Your primary responsibilities will include:

  • Providing pre and post-sales support for all self-service products;
  • Improving the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them to use its tools and features;
  • Identifying trends and solving problems facing multiple SMB clients;

You will work collaboratively as part of a dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere. Guidance and tools will be provided to help you reach your full potential.

Requirements

To succeed in this role, you must possess:

  • Native or fluent Turkish language skills, both oral and written;
  • Fluent English language skills (at least B2 level);
  • Minimum 6 months experience in customer service roles;
  • Knowledge of the advertisement industry, which will be considered an advantage;
  • Eligibility to work in the EU or possession of Portuguese residency status;
  • Computer literacy with sound knowledge of the Microsoft Office package;
  • Excellent communication skills;
  • A resourceful personality that can adapt and remain calm in all situations;
  • The ability to work independently while being a team player;
  • The ability to work rotating shifts.
Benefits

We offer a range of benefits to support your well-being and career growth, including:

  • 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours;
  • Remote work model after the nesting period on-site in Lisbon (about 2 months) based on performance;
  • Affordable accommodation provided by the employer;
  • Sponsored yearly flight back home;
  • Cafeteria on-site;
  • Training paid about 50%.


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