Turkish Language Expert for Advertising Support

hace 5 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

We are seeking a highly skilled Turkish-speaking professional to join our team at Wibit Consulting & Services (Wibitcs) as an Advertisers Support Specialist in Lisbon, Portugal. This is a full-time position offering a base salary and opportunities for career growth.

Below are the key aspects of the role:

Job Description

This role involves providing exceptional support to small and medium-sized businesses through various communication channels, including chat, email, and telephone. You will be responsible for delivering top-notch pre and post-sales support for all self-service products, ensuring a seamless advertising experience for clients. Your primary objective will be to resolve technical issues, report bugs, guide users on the platform, and assist them in utilizing its tools and features effectively.

As a member of our team, you will identify trends and solve problems facing multiple SMB clients, maintaining a positive attitude towards the brand. Additionally, you will be responsible for updating and maintaining job-related administrative forms.

Key responsibilities include:

  • Providing support to small and medium-sized businesses using various communication channels
  • Delivering pre and post-sales support for all self-service products
  • Improving the advertising experience and satisfaction by resolving technical issues and guiding users
  • Identifying trends and solving problems facing multiple SMB clients
  • Maintaining a positive attitude towards the brand
  • Updating and maintaining job-related administrative forms
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • Native or fluent proficiency in Turkish, both oral and written
  • Fluent English language skills (at least B2 level)
  • Minimum 6 months of experience in customer service roles
  • Knowledge of the advertisement industry is considered an advantage
  • Eligibility to work in the EU or Portuguese residency status
  • Computer literacy with sound knowledge of Microsoft Office package
  • Excellent communication skills
  • A resourceful personality that can adapt and remain calm in all situations
  • Ability to work independently while being a team player
  • Able to work rotating shifts
Benefits

We offer a comprehensive benefits package, including:

  • 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours
  • Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance
  • Affordable accommodation provided by the employer
  • Sponsored yearly flight back home
  • Cafeteria on site
  • Training paid about 50%
  • A dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation support with a room for candidates from further away

The estimated annual salary for this position in Lisbon, Portugal is approximately €30,000 - €40,000, depending on experience and qualifications.



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