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Technical Support Specialist

hace 1 mes

Madrid, Madrid, España Tillster A tiempo completo
About the Opportunity

We are seeking a highly skilled Technical Support Engineer to join our team in Madrid. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote computer communications
  • Troubleshoot and resolve technical issues related to our products and services
  • Collaborate with cross-functional teams to expedite resolution to customer-reported product issues
  • Document all product-related incidents accurately and completely using Salesforce CRM
  • Review escalated incident reports and identify recurring problems
  • Communicate with customers to keep them updated on issue status and resolution
Requirements
  • 2-3+ years' experience providing technical support
  • Strong technical, technological, and analytical skills
  • Fluent verbal and written English and Spanish language skills
  • Thorough knowledge of Microsoft Windows Platform, Microsoft Office, and Network communication
  • Experience troubleshooting Windows OS, Apple iOS, and Android apps
  • Advanced troubleshooting and resolution skills in Internet technologies, TCP/IP networking, and database management
Preferred Qualifications
  • Point of Sale (POS) interface, configuration management, and support experience
  • Proficiency in English and Spanish required
  • Hands-on experience with ticketing platforms such as Salesforce and JIRA
What We Offer
  • Health insurance
  • Holidays and vacation time in accordance with Spain Labor Laws
  • Education, learning, and development opportunities

Tillster is an equal opportunity employer and welcomes applications from diverse candidates. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.