Technical Solutions Specialist

hace 3 semanas


Madrid, Madrid, España Sinch A tiempo completo

About Sinch

Sinch is a global leader in cloud-based communication platforms. Our innovative solutions empower businesses to create seamless customer experiences through mobile messaging, voice, and email. With a strong focus on reliability, security, and scalability, we help organizations like Google, Uber, and Visa connect with their customers at every step of the journey.

Join Our Mission

We are committed to delivering exceptional value to our customers through cutting-edge technology and expert support. As a Technical Solutions Specialist, you will play a critical role in helping us achieve this mission by providing technical expertise and strategic guidance to our sales teams and clients.

About the Role

The Technical Solutions Specialist acts as a subject matter expert for Sinch's products, responsible for Pre-Sales Support, working closely with internal teams and directly with customers. This role collaborates closely with sales to plan and execute account strategies and externally by interacting with prospective customers through executive meetings, solution presentations, technical workshops, and follow-up discussions.

Your Responsibilities

  • Provide technical expertise: act as subject matter expert during and prior to sales presentations and meetings; hold product demonstrations with enterprise leaders; provide training to sales team on new products and services.
  • Act as internal Post-Sales technical escalation path for more complicated client issues.
  • Liaise with Account Executives and enterprise leaders to identify technical solutions to grow client business.
  • Partake in strategy and planning throughout the sales cycle for both current and prospective accounts and provide solution calculations to evaluate sales against revenue/margin targets.
  • Own and drive the technical requirements of RFI/RFP responses.

Requirements

  • University Degree in a technical field.
  • 3 + years' experience from presales, solution engineer, solution specialist, or equivalent customer-facing role in mobile, telecom, software, or related industry.
  • Proven track record of successful customer engagement on enterprise and C-level.
  • Expert knowledge in end-to-end processes/solution matching.
  • Excellent communications and presentation skills and ability to adapt your message depending on audience's technical level.
  • Language: Fluency in business English and Spanish both written and spoken, other languages will be a plus.

About You

We're looking for someone with a strong technical background, excellent communication skills, and a passion for delivering exceptional customer experiences. If you have a proven track record of success in a similar role and are eager to join a dynamic team, please submit your application in English.

Compensation and Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as a comprehensive benefits package including health insurance, retirement savings plan, and generous paid time off.



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