Customer Service Representative with Multilingual Expertise

hace 2 semanas


Barcelona, Barcelona, España CPM A tiempo completo

About the Role

CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Key Responsibilities

  • Deliver exceptional customer experiences through every interaction
  • Handle queries via telephone, email, and social media, ensuring timely and professional responses
  • Develop in-depth knowledge of multiple brands and products across various industries
  • Improve brand and product knowledge to provide high-quality information to customers
  • Embody company values and represent the brand as a ambassador

Requirements

What We're Looking For

  • Fluent French or German with exceptional grammar and spelling skills
  • High level of English proficiency (written and spoken)
  • Passion for delivering outstanding customer service
  • Previous experience in customer-facing roles or call centres (a plus)
  • Flexibility, adaptability, and ability to multitask
  • Confident and enthusiastic telephone manner
  • Empathy when dealing with sensitive calls
  • Strong administrative skills with attention to detail
  • Professional outlook and proactive problem-solving approach
  • Strong team spirit and a 'can-do' attitude

What We Offer

  • Competitive salary
  • Paid bank holidays and an extra day in lieu
  • Hybrid office work model
  • Full or part-time options (39 or 20 hours/week)
  • Training: fully paid
  • Office location: Barcelona (La Sagrera)
  • Best-in-class people engagement activities and programs
  • Ongoing training and development opportunities
  • Employee Assistance Program
  • Employee Benefits Club
  • Option to sign-up for discounted private health insurance
  • Referral Program
  • Access to LinkedIn training and courses


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