Telecom Support Expert
hace 4 días
Explore a dynamic career as a Telecom Support Expert in our Sofia office.
As part of our Front Office Technical team, you'll play a pivotal role in delivering top-notch customer service to corporate clients.
Key Responsibilities:
• Serve as the primary point of contact for customers facing technical issues in our Front Office Technical department.
• Handle inquiries related to fixed and mobile networks, broadband, carrier coverage, television, and more via phone calls and occasional chats.
• Utilize tools like Dare to efficiently resolve customer problems with a 'First Time Right' approach.
• Leverage the expert system to support fixed processes in solving customer issues.
• Schedule on-site interventions when necessary and transfer requests to second-line agents when they exceed your technical competencies.
Sales Opportunities:
Identify and capitalize on sales opportunities during technical customer care conversations, promoting the adoption of new products or services when appropriate.
Requirements:
• Proficiency in Dutch or Flemish (C2) and English (B2).
• Strong communication skills, both written and verbal.
• Sales/Commercial or Customer care experience is preferred but not required.
• Interest in the telecom sector is an asset, but no technical background is necessary.
• Maintain a friendly and helpful phone manner to prioritize customer satisfaction (CSAT).
• Balance technical knowledge to align with CRM system directives.
• Communicate effectively with structured articulation, active listening, and summarization.
• Demonstrate flexibility in working evenings and weekends.
• Adaptability to absorb and apply extensive information, with comprehensive on-the-job training provided for motivated candidates.
Our Offer:
Paid training
Fun, people-oriented call center
Market-based basic salary: €25,000-€30,000 per annum
Growth opportunities
Private health insurance
Relocation Package
Location: Sofia (Bulgaria)
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