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Technical Support Specialist

hace 1 mes

Madrid, Madrid, España Skydance A tiempo completo
Job Summary

Skydance is seeking a skilled Junior Support Technician to join our team. As a key member of our IT department, you will be responsible for maintaining and managing tickets/incidences and customer requests.

Key Responsibilities
  • Manage Windows 10 and Rocky Linux environments, including user accounts, permissions, and policies.
  • Install, configure, and maintain servers, computer systems, and wireless and local area networks.
  • Perform hardware and software installations, configurations, and maintenance.
  • Solve, manage, and document customer queries, tickets, and requests.
  • Escalate complex issues to senior team members.
  • Configure mobile devices and perform scripting tasks in languages such as PowerShell, Python, and VB Script.
  • Test internal developments and monitor hardware and software inventory.
  • Ensure high-quality support service standards are met.
  • Collaborate with team members and follow supervisor guidance.

Requirements
  • At least 2 years of professional experience in IT departments.
  • Experience with logging tools and ticketing management.
  • Knowledge of local area networks, wireless networks, network electronics, and IT security.
  • Experience with OS integration and inventory maintenance.
  • Proficiency in Linux (Rocky, CentOS, Ubuntu), OS X, Windows, and Windows Server.
  • Medium English level required; Spanish desirable.