Technical Support Specialist
hace 3 semanas
Skydance is seeking a skilled Junior Support Technician to join our team. As a key member of our IT department, you will be responsible for maintaining and managing tickets/incidences and customer requests.
Key Responsibilities
- Manage Windows 10 and Rocky Linux environments, including user accounts, permissions, and policies.
- Install, configure, and maintain servers, computer systems, and wireless and local area networks.
- Perform hardware and software installations, configurations, and maintenance.
- Solve, manage, and document customer queries, tickets, and requests.
- Escalate complex issues to senior team members.
- Configure mobile devices and perform scripting tasks in languages such as PowerShell, Python, and VB Script.
- Test internal developments and monitor hardware and software inventory.
- Ensure high-quality support service standards are met.
- Collaborate with team members and follow supervisor guidance.
Requirements
- At least 2 years of professional experience in IT departments.
- Experience with logging tools and ticketing management.
- Knowledge of local area networks, wireless networks, network electronics, and IT security.
- Experience with OS integration and inventory maintenance.
- Proficiency in Linux (Rocky, CentOS, Ubuntu), OS X, Windows, and Windows Server.
- Medium English level required; Spanish desirable.
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