Norwegian Customer Support Expert Opportunity in Hybrid Malta Setting

hace 10 horas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Job Title: Norwegian Customer Support Specialist Location: Hybrid (Malta) Employment Type: Full-Time

Position OverviewWe are seeking a talented Customer Support Specialist who is a native or fluent Norwegian speaker to join our team in Malta. This role offers a hybrid work model, combining both on-site training and remote work, with flexible shifts that cater to your needs. As a key member of our team, you will provide exceptional support to our customers by addressing their inquiries and resolving issues efficiently.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat, delivering high-quality service and prompt issue resolution.
  • Assist customers with product-related questions, technical difficulties, and account management.
  • Maintain a positive and professional demeanor during customer interactions.
  • Accurately document customer interactions and feedback in our CRM system.
  • Collaborate with team members to enhance service delivery and improve customer satisfaction.
  • Participate in weekend or late shifts as required.

Qualifications

  • Native or fluent Norwegian speaker with strong communication skills.
  • Proficient in B2 English.
  • Previous experience in customer support or a related field is preferred but not required.
  • Excellent problem-solving skills and a passion for helping customers.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.

Benefits

  • Competitive salary: €30,000 - €40,000 per annum.
  • Hybrid work model that includes onsite training and work-from-home options.
  • Comprehensive training program.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Full-time position: 40 hours per week.

About Cross Border TalentsWe are a leading recruitment agency specializing in cross-border talent acquisition. Our mission is to connect top professionals with exciting job opportunities across Europe.



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