Customer Success Business Developer

hace 1 mes


Barcelona, Barcelona, España Autodesk A tiempo completo
Role Overview

The Customer Success Business Developer is a key position within our team, focused on delivering exceptional customer experiences throughout the entire lifecycle of our Strategic indirect and direct customers. This role plays a crucial part in ensuring seamless onboarding and usage of Autodesk solutions.

About the Position
  • This role involves engaging directly with our customers to understand their needs, provide guidance, and resources to help them achieve their business goals.
  • As a key liaison between our customers and internal teams, you will partner with sales teams, reseller partners, technical support, and client services to resolve customer activation/onboarding/usage issues.
  • Through proactive monitoring of customer usage data and health indicators, you will identify opportunities for expanding the business relationship and collaborate with internal sales teams to pursue these opportunities.
Responsibilities
  1. Develop and execute targeted account plans to drive customer success and increase adoption of Autodesk products.
  2. Provide expert guidance and support to customers during the onboarding process, addressing any challenges they may face.
  3. Collaborate with cross-functional teams to ensure alignment and effective resolution of customer issues.
  4. Maintain accurate records of customer interactions and outcomes to inform future engagement strategies.
  5. Proactively monitor customer health indicators and adjust engagement strategies as needed to optimize customer satisfaction and retention.
  6. Identify and communicate business opportunities to internal stakeholders, contributing to the growth of the customer relationship.
Requirements and Qualifications
  • Proven experience in customer-facing roles, with a strong track record of delivering high-quality customer experiences.
  • Demonstrated ability to build strong relationships with customers and internal stakeholders, leveraging effective communication and collaboration skills.
  • Familiarity with Salesforce or similar CRM platforms.
  • Fluent written and spoken English language skills, with additional languages being an asset.
Benefits

We offer a competitive salary of $120,000 annually, plus discretionary bonuses and stock grants. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as access to Autodesk's 401(k) matching program.



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