Multilingual Client Liaison

hace 1 semana


Madrid, Madrid, España Cigna A tiempo completo

About Us: Cigna is a leading global health service company, serving over 180 million customers and patients worldwide. Our mission is to improve the health, well-being, and sense of security for our clients through quality healthcare services.
Cigna's vision is to create an environment where every individual thrives and contributes to meaningful change. We foster growth and improvement in lives by offering opportunities within a positive, inclusive culture that prioritizes our colleagues. Our collaborative approach emphasizes teamwork and empowers our people with cutting-edge technology to drive efficiency and amplify their impact.

The Job: As a Multilingual Client Liaison, you will be responsible for managing client communication for designated account relationships. Your key responsibilities will include:
✦ Communication management: handling day-to-day queries from clients and insurers through various channels, primarily telephone and email.
✦ Coordination and follow-up: ensuring timely completion of assigned contracts and handling medical issues in collaboration with medical consultants.
✦ Channel optimization: identifying and utilizing the most efficient communication channels (phone, email, letter) to enhance service delivery.
✦ Language skills: translating documents as required and contributing to maintaining a cooperative and friendly working environment.
✦ Analyzing complaints: identifying root causes and proposing improvements to enhance customer satisfaction.

Required Skills and Qualifications:
To excel in this role, you will need:
✦ Active knowledge of English (C1 level) and one additional language (German/French/Russian/Italian/Arabic).
✦ Bachelor's degree or equivalent experience in Translation and Interpreting or Foreign Languages studies.
✦ Excellent communication, decision-making, and problem-solving skills.
✦ Ability to work accurately, efficiently, and discreetly with confidential information.
✦ Proficiency in current office applications and willingness to learn new technologies.

Benefits;
We offer a competitive salary range of $45,000 - $65,000 per annum, commensurate with your qualifications and experience. You will also enjoy:
✦ A permanent contract with opportunities for growth and development.
✦ A multicultural working environment with hybrid working options.
✦ Social benefits, including private medical insurance and educational development programs.
✦ A dynamic and supportive team that values your contributions and ideas.


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