Multilingual Client Communication Specialist

hace 4 días


Madrid, Madrid, España The Cigna Group A tiempo completo

About Us: The Cigna Group is a leading global health service company, serving over 180 million customers and patients worldwide. Our mission is to help individuals improve their health, well-being, and sense of security by providing access to quality care.

Our Employer Promise: We foster growth and improve lives by offering meaningful work in a positive, inclusive culture that prioritizes our colleagues' success. We champion teamwork and collaboration, empowering our people with cutting-edge technology to drive efficiency and amplify their impact.

The Job: As a Multilingual Client Communication Specialist, you will be responsible for client communication for designated account relationships. Your primary duties will include managing day-to-day queries from clients and insurers through various channels, primarily telephone and email. You will also coordinate and ensure follow-ups on assigned contracts, handle medical issues in collaboration with medical consultants, and utilize your language skills to translate documents when needed.

Key Responsibilities:
* Handle client communication and resolve day-to-day queries via telephone and email
* Coordinate follow-ups on assigned contracts
* Collaborate with medical consultants to address medical issues
* Translate documents as required
* Identify areas for improvement and contribute to maintaining a cooperative working environment

Skills and Qualifications:
* Bachelor's degree or equivalent experience in Translation and Interpreting or Foreign Languages studies (highly valued)
* Active knowledge of English (C1 level) and one additional language (German, French, Spanish, Russian, Italian, or Arabic) (C1 level)
* Excellent communication and decision-making skills
* Ability to prioritize tasks and manage multiple responsibilities

Estimated Salary: $60,000 - $80,000 per year

Benefits and Others: Please contact us for more information regarding benefits and other aspects of this role.



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