Multilingual Client Communication Specialist
hace 23 horas
Cigna is a leading global health service company with a rich history in the US, serving over 180 million customers worldwide. Our mission is to enhance our clients' well-being and security by providing access to quality healthcare. We prioritize fostering growth, improving lives, and promoting a positive work culture that values teamwork, collaboration, and innovation.
The JobYou will play a vital role in client communication for designated account relationships, ensuring seamless interactions through various channels, primarily phone and email. Your responsibilities will include:
- Effective communication management in day-to-day queries from clients and insurers.
- Coordinating and ensuring follow-ups on assigned contracts.
- Handling medical issues in collaboration with our medical consultants.
- Identifying and utilizing the most efficient communication channels (phone, email, letter).
- Translating documents when needed.
Our ideal candidate will possess:
- A Bachelor's degree or equivalent experience.
- Active knowledge of English (C1 level) and one additional language (German, French, Spanish, Russian, Italian, or Arabic, C1 level).
- Strong decision-making skills, excellent communication skills, and the ability to analyze complaints to improve customer satisfaction.
- Experience in translation and interpreting or foreign languages studies is highly valued.
Salary: $55,000 - $65,000 per year, depending on location and experience.
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