Global CRM Director

hace 22 horas

Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo
About the Role

We are seeking a highly skilled and experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force Effectiveness globally.

Key Responsibilities
  • Develop and implement a global SFE strategy, including defining KPIs, goals, targets, call plans, and incentive plans across key markets.
  • Work with external partners and internal IT and business partners to rollout a centralized CRM and SFE dashboards in collaboration with our Global Data & Analytics team.
  • Define HCP engagement strategy in CRM based on adoption ladder and segmentation per GBU/Brand.
  • Develop clear SFE strategy with country-level targeting, call planning, KPIs, objectives, and incentives, including multi-channel engagement approach leveraging virtual solutions within the CRM.
  • Drive change management required to implement this locally with the sales and marketing teams.
  • Ensure consistency in business inputs and outputs, and how data is entered and organized in the CRM systems.
  • Lead the global rollout of standardized CRM solution (Veeva Core) along with SFE dashboards across markets.
  • Work with GBU's, markets, and global stakeholders to define key enhancements to the CRM capability and establish releases for continuous improvements.
  • Define SFE KPI's and work on continuous enhancement of tracking SFE & Sales KPI's in global dashboards.
  • Lead initiatives that help in automating key SFE processes such as call planning and segmentation & targeting by running RFP's, identifying right vendors, and running global implementations of such solutions.
  • Work with Regions and global stakeholders to define enhancements to the CRM depending on business needs.
  • Identify opportunities for improving salesforce effectiveness internally and inform solutions to drive field impact; work with regional business unit heads to implement improvements.
  • Predict and communicate downstream impact on sales operations (Incentive Compensation, Alignment operations, reporting, etc.) from targeting and alignment changes.
Requirements
  • Proven experience in a similar role including marketing analytics, sales analytics, promotion response modelling, ideally in life sciences or B2B environment; consulting experience highly preferred.
  • Business partnering, stakeholder management, and ability to drive change.
  • Experience in leading global CRM implementation programs (ideally Veeva CRM).
  • Strong Business Acumen and ability to translate analytical insights and findings into realistic, actionable recommendations.
  • Strong initiative and ability to handle multiple vendors, responsibilities, priorities, tasks, and projects simultaneously.
  • Ability to work collaboratively in a team-based environment and across multiple geographies/cultures.
  • Excellent oral, written, and presentation skills, with ability to explain complex and technical concepts clearly to a variety of audiences, including senior management.
  • Critical thinking and problem-solving skills.
  • Demonstrated experience in capability building, leading to execution in market.
  • Demonstrated experience in agile Project management/time-management skills.

  • Global CRM Director

    hace 22 horas

    Barcelona, Barcelona, España Hewlett-Packard A tiempo completo

    Job DescriptionJob Title: Global CRM DirectorJob Summary:The Global CRM Director will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. The Director will oversee the design, execution, and analysis of CRM campaigns and programs across multiple channels and...

  • Global CRM Director

    hace 1 día

    Barcelona, Barcelona, España Hewlett-Packard A tiempo completo

    Job DescriptionJob Title: Global CRM DirectorJob Summary:The Global CRM Director will be responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. The Director will oversee the design, execution, and analysis of CRM campaigns and programs across multiple channels and...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España Hewlett-Packard A tiempo completo

    Job DescriptionJob Title: Global CRM DirectorJob Summary:The Global CRM Director is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.Key Responsibilities:Lead the Global CRM team and manage the day-to-day operations of CRM activities.Define and monitor CRM...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España Hewlett-Packard A tiempo completo

    Job DescriptionJob Title: Global CRM DirectorJob Summary:The Global CRM Director is responsible for developing and implementing strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction.Key Responsibilities:Lead the Global CRM team and manage the day-to-day operations of CRM activities.Define and monitor CRM...

  • Global CRM Director

    hace 1 día

    Barcelona, Barcelona, España Hewlett-Packard A tiempo completo

    Job DescriptionJob Title: Global CRM DirectorJob Summary:The Global CRM Director will lead the development and implementation of strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role will oversee the design, execution, and analysis of CRM campaigns and programs across multiple channels and...

  • Global CRM Director

    hace 1 día

    Barcelona, Barcelona, España Hewlett-Packard A tiempo completo

    Job DescriptionJob Title: Global CRM DirectorJob Summary:The Global CRM Director will lead the development and implementation of strategies to acquire and retain customers, and to optimize customer loyalty, retention, and satisfaction. This role will oversee the design, execution, and analysis of CRM campaigns and programs across multiple channels and...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our global Sales Force Effectiveness (SFE) strategy and implementation. As Global CRM Director, you will be responsible for driving business growth and improving sales performance through effective customer relationship management.Key ResponsibilitiesDevelop and Implement SFE...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our global Sales Force Effectiveness (SFE) strategy and implementation. As Global CRM Director, you will be responsible for driving business growth and improving sales performance through effective customer relationship management.Key ResponsibilitiesDevelop and Implement SFE...

  • Global CRM Director

    hace 2 días

    Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force Effectiveness globally.Key ResponsibilitiesDevelop and implement a...

  • Global CRM Director

    hace 2 días

    Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force Effectiveness globally.Key ResponsibilitiesDevelop and implement a...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España Galderma Services Spain, S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy in our CRM system. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force Effectiveness globally.Key...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España Galderma Services Spain, S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy in our CRM system. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force Effectiveness globally.Key...

  • Global CRM Director

    hace 2 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Summary:Galderma is seeking a highly experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy in our global CRM system. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force Effectiveness globally.Key...

  • Global CRM Director

    hace 1 día

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job Summary:Galderma is seeking a highly experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy in our global CRM system. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force Effectiveness globally.Key...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España GALDERMA A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global CRM Director to lead our Sales Force Effectiveness (SFE) strategy and implementation across the globe. As a key member of our team, you will be responsible for driving business growth and improving sales performance through the effective use of our CRM system.Key ResponsibilitiesDevelop and...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España GALDERMA A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global CRM Director to lead our Sales Force Effectiveness (SFE) strategy and implementation across the globe. As a key member of our team, you will be responsible for driving business growth and improving sales performance through the effective use of our CRM system.Key ResponsibilitiesDevelop and...

  • Global CRM Director

    hace 2 días

    Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global CRM Director to lead our Sales Force Effectiveness (SFE) strategy and implementation across the globe. As a key member of our team, you will be responsible for driving business growth and improving sales performance through the effective use of our CRM system.Key ResponsibilitiesDevelop and...

  • Global CRM Director

    hace 2 días

    Barcelona, Barcelona, España Galderma Pharma S.A A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Global CRM Director to lead our Sales Force Effectiveness (SFE) strategy and implementation across the globe. As a key member of our team, you will be responsible for driving business growth and improving sales performance through the effective use of our CRM system.Key ResponsibilitiesDevelop and...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job DescriptionJob Title: Global CRM DirectorJob Summary:We are seeking a highly experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy in our global CRM system. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force...

  • Global CRM Director

    hace 5 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    Job DescriptionJob Title: Global CRM DirectorJob Summary:We are seeking a highly experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy in our global CRM system. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force...