Global CRM Director

hace 5 días

Barcelona, Barcelona, España Galderma Services Spain, S.L. A tiempo completo
About the Role

We are seeking a highly skilled and experienced Global CRM Director to lead the implementation of our global Sales Force Effectiveness (SFE) strategy in our CRM system. As a key member of our team, you will be responsible for organizing, analyzing, and reporting on field data to drive Sales Force Effectiveness globally.

Key Responsibilities
  • Develop and implement a global SFE strategy, including defining KPIs, goals, targets, call plans, and incentive plans across key markets.
  • Work with external partners and internal IT and business partners to rollout a centralized CRM and SFE dashboards in collaboration with our Global Data & Analytics team.
  • Lead the global rollout of standardized CRM solution (Veeva Core) along with SFE dashboards across markets.
  • Define key enhancements to the CRM capability and establish releases for continuous improvements.
  • Partner with Global Data & Analytics team to define SFE KPI's and work on continuous enhancement of tracking SFE & Sales KPI's in global dashboards.
  • Lead initiatives that help in automating key SFE processes such as call planning and segmentation & targeting by running RFP's, identifying right vendors and running global implementations of such solutions.
Requirements
  • Proven experience in a similar role including marketing analytics, sales analytics, promotion response modelling, ideally in life sciences or B2B environment; consulting experience highly preferred.
  • Business partnering, stakeholder management, and ability to drive change.
  • Experience in leading global CRM implementation programs (ideally Veeva CRM).
  • Strong Business Acumen and ability to translate analytical insights and findings into realistic, actionable recommendations.
  • Strong initiative and ability to handle multiple vendors, responsibilities, priorities, tasks and projects simultaneously.
  • Ability to work collaboratively in team-based environment and across multiple geographies / cultures.
  • Excellent oral, written and presentation skills, with ability to explain complex and technical concepts clearly to a variety of audiences, including senior management.
  • Critical thinking and problem-solving skills.
  • Demonstrated experience in capability building, leading to execution in market.
  • Demonstrated experience in agile Project management / time-management skills.
About Us

We are Galderma Services Spain, S.L., a leading dermatology company with a unique legacy and decades of cutting-edge innovation. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market. We are committed to advancing dermatology for every skin story and empowering our employees to grow and thrive in their careers.

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