Swedish Customer Support Specialist in Barcelona

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Job Summary

We are seeking a skilled Swedish Customer Support Specialist to join our team in Barcelona. This role involves providing exceptional customer service, resolving issues efficiently, and maintaining up-to-date knowledge of products and services.

About the Role

This is a full-time position with a competitive salary based on experience, offering a salary increase after 7 months. The schedule is Monday to Friday, 08:00 AM - 05:00 PM, with 23 days of paid annual leave.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat, delivering quick and efficient resolutions
  • Maintain up-to-date knowledge of products and services to assist customers accurately
  • Escalate any complex issues to the senior team, ensuring high-quality service
  • Record interactions in the system and meet the agreed service level agreements (SLA)
  • Collaborate with your team on special projects when needed
  • Provide coverage for team members during absences and work with different teams when required
  • Take ownership of issues, ensuring complete resolution or escalation when necessary

Requirements

To be successful in this role, you will need:

  • Native/Fluent in Swedish (both written and spoken) + English proficiency (B2 level)
  • 1+ year of customer service experience
  • Automotive industry knowledge or experience with electric vehicles is a plus
  • Strong IT skills with experience in Windows, MS Office, and internet configuration
  • Excellent communication skills and the ability to handle customer inquiries effectively

What We Offer

  • Competitive salary based on experience, with salary increase after 7 months
  • Work-life balance: Monday to Friday, 08:00 AM - 05:00 PM schedule
  • 23 days of paid annual leave
  • A dynamic, creative, and friendly team environment


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