Highly Motivated Swedish IT Support Specialist

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Company Overview

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At Cross Border Talents, we are a dynamic and creative team dedicated to providing top-notch customer service. We are seeking a highly motivated and skilled Swedish IT Support Specialist to join our team in Budapest.

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About the Role

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We offer a competitive salary of approximately €45,000 per annum, which is based on your skills and experience. In addition to this, you will have the opportunity to work in a supportive and collaborative environment with a friendly and positive atmosphere.

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Key Responsibilities

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  • Support & Troubleshoot: Handle incoming user requests via phone, chat, and email, resolving IT issues on desktop, applications, iOS, and Android devices using remote tools.">
  • Problem Solving: Diagnose hardware, software, or user access issues, taking full ownership until successful resolution.">
  • Collaborate with Experts: Escalate complex cases to specialists when necessary to ensure quick, efficient resolutions.">
  • Document Solutions: Maintain accurate records of resolutions for future reference and continuous improvement.">
  • Incident & Escalation Management: Manage incidents with an eye on preventing impact on business operations.">
  • Customer Service Excellence: Deliver exceptional support, ensuring users receive high-quality assistance that adheres to service management principles.">
  • Adapt & Learn: Contribute to ongoing improvement initiatives, adapting to ad-hoc tasks that enhance service delivery or boost key performance indicators (KPIs).">
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Requirements

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We are looking for a candidate with fluent Swedish language skills, strong communication skills in English (B2 level or higher), and technical proficiency in L1-L2 support, remote troubleshooting, and incident management. Knowledge of ITSM tools like HPSM, BMC Remedy, CA Service Desk, and understanding of SDLC, databases, and OS components is a plus. ITIL knowledge and analytical mindset are also desirable.

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Benefits

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In return for your hard work and dedication, you can expect a competitive salary, a supportive work environment, opportunities for career growth, and the chance to be part of a thriving international team.

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Why Choose Us?

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We offer a unique blend of a dynamic and creative work environment, excellent compensation package, and opportunities for professional development. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, then we would love to hear from you.

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